Privacy Policy

1. Introduction

This Privacy Policy describes how California Pools Franchise Inc., a Wyoming corporation with its principal place of business in Dripping Springs, Texas ("Company," "we," or "us"), collects, uses, discloses, and safeguards information in connection with the California Pools Command Center platform (the "Platform"). It applies to authorized users of the Platform. Consumer leads whose information is entered into the Platform are generally served by the relevant local franchise location, and this policy addresses that context where noted.

2. Information We Collect

• Account information — name, email address, role, and sign-in identifiers.
• Profile & employment information — title, phone, assigned locations, reporting relationships, and similar staff data.
• Franchise & location data — territory, performance, royalty, and baseline figures.
• Lead & project data — prospective and existing customer contact details, address, project specifications, documents, photos, and communications.
• Financial data — estimates, budgets, vendor bills, receivables, and accounting data exchanged through integrations.
• Communications content — messages, notes, emails, and SMS processed through the Platform.
• Usage data — information about how you interact with the Platform, including log and audit entries.

3. How We Use Information

We use information to: (a) provide, operate, and maintain the Platform; (b) route leads and manage projects, estimates, and proposals; (c) process vendor bills, budgets, and receivables; (d) communicate with you and franchise stakeholders; (e) enable integrations you connect; (f) maintain security, compliance, and audit trails; and (g) improve and develop the Platform.

4. Legal Bases

We process information pursuant to the franchise relationship, our performance of a contract with you, your consent, and our legitimate business interests in operating the Platform and the franchise network.

5. Sharing & Disclosure

We may share information: (a) within the franchise network, between the Company and authorized franchisees and personnel as needed for operations; (b) with service providers and processors under appropriate obligations; (c) with third-party integrations you connect (see below); and (d) when required by law or to protect rights, safety, or property.

6. Third-Party Integrations

When you (or your franchise location) connect an integration, data is exchanged with that provider under its own terms. Examples include: QuickBooks (Intuit) — approved bills are pushed and vendor/bill status is pulled; Google Workspace — calendar, email, drive, and tasks; Telecommunications providers — SMS and voice. Connecting an integration is your choice, and the provider's terms govern that relationship.

7. Data Retention

We retain information for the duration of your authorized access to the Platform and afterward as needed to meet legal, accounting, or contractual obligations, or to establish, exercise, or defend legal rights.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may request access to, correction of, or deletion of certain information we hold about you by contacting us through the in-app Support page. For consumer-lead information, requests are generally handled by the relevant local franchise location.

10. Children

The Platform is not directed to individuals under sixteen (16) years of age, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps.

11. International Transfers

The Platform is intended for the United States franchise network. Information is primarily stored and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by a new version and effective date shown at the top of this document and at /legal/privacy, and may be presented to you upon login.

13. Contact

Questions about this Privacy Policy may be directed to the Company through the in-app Support page or to the legal contact provided by your franchise relationship.